Amazon Seller Assistants provide Get Clean Stay Clean (GCSC) Services. They help Amazon sellers maintain a healthy account by processing negative feedback removal, checking performance notifications, updating tracking sheets, improving listings and performing other administrative tasks. They also prepare and send Canary and Assessment Reports so clients are always up-to-date with their accounts.

How Amazon Seller Assistants Help Your Business

Our Amazon Seller Assistants have expert knowledge on all administrative aspects of an Amazon Seller business.  They focus keen attention to the issues and details that matter to a seller. They take proactive problem-solving action to any problem area that arises on their client’s account putting out fires before they damage your ability to sell. Some of the tasks are:

  • Negative Feedback Removal
    • Open cases on Amazon Seller Central to report an issue
    • Remove negative feedback to maintain the good Feedback Rating for the client’s account
  • Performance Notifications
    • Check if there are New Policy Warnings, ASIN Suspensions, and other issues
    • Prepare reports detailing the issue and some recommendations as to what clients can do on their end
  • Improve Listings
    • Fix listing alerts to improve sales and Amazon compliance
  • Weekly Canary and Assessment Reports
    • Prepare a detailed report on Imperfect Orders, Feedbacks, Returns and so on
    • Provide recommendation to resolve the issues

How Xilium and Cynthia Stine Protect Your Business

Xilium, in partnership with Cynthia Stine, has developed a collaborative team structure with escalating levels of expertise that enable them to deal with the demands of maintaining an Amazon account. Amazon is a disciplined and efficient organization. They excel at logistics, distribution and customer service and they manage to do this by corralling a large group of sellers. They way they do this is by creating a mini-business ecosystem where sellers succeed and fail based not only on their ability to market and sell the products people want but also deliver excellent customer service. Get Clean Stay Clean is not only about ensuring the excellence of your customer service but also keeping your account up-to-date.

Cynthia Stine

In 2010, Cynthia Stine started selling on part-time. Today she sells, consults, and writes about and how sellers can keep their accounts clean.

Her strong business background gives her a perspective to selling on Amazon that is both realistic and optimistic. She has been an Amazon Seller herself since 2010. Her blog and free Fulfilled-by-Amazon (FBA) Library provides ongoing support for online sellers.

In 2015, Cynthia Stine launched her reinstatement services to help suspended Amazon sellers get back to selling. Her book, “Suspension Prevention: Get Reinstated and Protect Your Amazon Seller Account” shares with sellers the many things she’s learned so they will be empowered to clean up their accounts before Amazon suspends them.

She developed a system called Get Clean Stay Clean and she approached Xilium with the idea of staffing this service. Xilium’s collaboration added its process, development and training expertise to create a collaborative team process of supporting clients. To learn more about Cynthia and the services offered or to sign up go to the Get Clean Stay Clean site now.

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